FAQ's Most frequent questions and answers

For Parents

  – LiiT Care Connect provides parents with access to a streamlined pool of trusted childcare service providers on-demand. Browse service providers’ profiles, read reviews, and choose the best match for your family’s needs.

  – On the website menu click “Join as a Parent.” Create your profile, provide your family’s details, and start exploring service providers in your area.

 Use our search filters to find caregivers based on availability, location, skills, and more. Review profiles, read reviews, and send booking requests to your preferred caregivers.

   Service providers’ vetting includes verification of police checks and vulnerable sector checks. User reviews and ratings also help ensure quality and safety.

   – We utilize advanced facial & ID recognition technology to verify the identity of caregivers, enhancing the security of our platform.

  – LiiT Care Connect offers real-time availability, so you can find caregivers quickly, even on short notice.

   – Our messaging system allows you to communicate with caregivers securely. Discuss schedules, expectations, and any specific needs.

   – Parents pay through a safe payment gateway, and an 8% admin fee is applied to cover operational costs.

   – Yes, you can schedule recurring bookings with your preferred caregivers, making it easy to plan your family’s routine.

  – Your feedback matters. Contact our support team with any concerns, and we’ll work to address them promptly.

 – After each booking, you can rate and review the caregiver. Your feedback helps maintain quality and informs other parents.

Got other questions? We’d love to help you out.

For Caregivers

   – Join as a caregiver by visiting our website and clicking “Join as a Caregiver.” Create your profile, showcase your skills, and complete the application process.

Minor service providers must be registered as co-service providers with a parent or guardian setting up the account. Co-service providers ensure that the necessary ID verification and babysitter certificates are uploaded for the minor’s safety.

   – We welcome caregivers with a range of qualifications and experiences, from certified professionals to experienced parents. Your skills and dedication matter.

 – Create a detailed profile showcasing your experience, certifications, availability, and any unique skills you possess.

– Parents browse caregiver profiles and send booking requests to caregivers they’re interested in. You can accept or decline based on your availability.

  – Parents pay through our platform, and as a caregiver, you receive your earnings directly in your account after completing a booking. A 3% commission is deducted to support our services.

   – You can set your availability on your profile to align with your schedule.

 – Use our secure messaging system to discuss details, expectations, and any questions parents may have.

   – Our support team is available to assist you during bookings. Contact us if you encounter any challenges.

   – Absolutely, you can accept recurring bookings from families looking for consistent care.

  – Include details about your experience, showcase any certifications, and regularly update your availability for the best chance of being matched with families.

 – Caregivers on our platform can offer a range of services including babysitting, nanny services, tutoring, instructional services, special needs care, and pick-up/drop-off services.

 – We utilize advanced ID verification with facial recognition technology and conduct police checks and vulnerable sector checks on caregivers to ensure the safety and trustworthiness of our platform.

Got other questions? We’d love to help you out.